From Arts to Customer Service: Austinn’s Journey to Employment

In Swan Hill, Austinn, a 24-year-old with a love for the arts, has found a new path and a brighter future with the support of are-able Employment Services and his dedicated Employment Consultant.

When Austinn first connected with his consultant, he was shy, reserved, and uncertain about his career. His dream was to pursue an arts-related career, but with minimal work experience, the journey seemed challenging. Through are-able’s tailored support, Austinn was encouraged to explore opportunities beyond his comfort zone, starting with an industry visit to the Swan Hill Arts Centre.

This visit broadened his perspective, and soon after, Austinn obtained his Responsible Service of Alcohol (RSA) certification. With the help of his consultant, Austinn secured a trial at Bottle-O Swan Hill, where he began stacking shelves and learning the ropes of the business.

To ensure a successful transition, are-able provided essential support, including purchasing work attire and funding driving lessons to help Austinn obtain his P-plates. With consistent post-placement support, the consultant maintained close communication with both Austinn and his employer to ensure the placement was a success.

Austinn’s transformation has been remarkable. Starting as a quiet worker with little knowledge of the industry, he has grown into a confident and capable customer service assistant. He now serves customers with ease, has mastered product knowledge, and even handles opening and closing responsibilities.

His manager, Lessa, praised his work ethic and customer service skills, saying, “Austinn is a great employee and has great conversations with customers. Can you clone him for me?”

Employment has brought significant changes to Austinn’s life. He now has a steady job, a driver’s license, and a car, which allows him to support his young family. Reflecting on his journey, Austinn shared his gratitude for the support and opportunities he’s received.

This inspiring story showcases the impact of personalised employment services in helping individuals overcome barriers and find meaningful work.

To discover more about how are-able is transforming lives through meaningful employment, don’t hesitate to contact our dedicated team today.